Co-production of Services: Family/Professional Partnerships in EDHI Systems
This presentation will describe the theory of co-production of services (Batalden M, et al. 2015) which encourages collaborative work on healthcare system design. The conversation will move beyond ‘how to get families involved’ to discussing the process in which families co-produce the system’s activities side-by-side with professional partners. Concrete suggestions and examples, along with objective tools and measurements for ensuring successful outcomes in the family/professional partnership dynamic will be shared. Presenters: Janet DesGeorges, Executive Director, and Molly Martzke, Director of Strategic Initiatives, Hands & Voices.